CentralSquare Field Ops2026.8.0 - App Store

Field Ops brings some of the most important CAD and RMS features directly to your smartphone or tablet device including access to real-time CAD data and the ability to securely capture and upload to a case record. Users can quickly sign in to Field Ops using the same credentials they use to sign in to their CAD and/or RMS system. Users and system administrators can rest easy knowing that Field Ops contains all the necessary authentication and encryption requirements needed to meet CJIS compliance.

Version History Fixed an iOS 26 navigation issue that could prevent users from switching screens using the menu button. 2026.8.0 Sep 2 Resolved an issue whereas Field Ops on iPad would stop sharing location when the app was backgrounded or the device was locked, causing units to drop off the map or show stale location until the app was reopened.

Fixed an issue where certain Driver's License numbers were being converted to an incorrect value when submitted through a query, causing results to return for the wrong record. 2026.4.1 Apr 30 Fixed an issue where the default state field was not clearing properly in NCIC queries.
Fixed a timezone issue in Incident search that caused closed incidents to appear under the following day.
Fixed an issue where push notifications did not play sound or haptic feedback when the app was backgrounded or terminated.
Various minor enhancements to the Media feature. 2026.3.0 Mar 9 We’ve made numerous bug fixes and enhancements—thank you to everyone who shared feedback!

Highlights:

- Collapsible groups in dispatch lists
- Improved font readability and spacing
- New incident filters for Active / Closed / My History
- Added icons to assigned unit chips for incidents in dispatch list
- Added unit assignment history to incident details
- Sorted currently assigned unit at top of unit list
- Map layers menu simplified for new Active / Closed / My History filters and filters in general 2025.11.0 11/05/2025 We’ve made numerous bug fixes and enhancements—thank you to everyone who shared feedback!

Highlights:

- Resolved issues with units and incidents not updating on the map
- Improved map marker scaling for better visibility
- Addressed problems with custom map layers
- Fixed a back-end issue affecting media uploads
- Increased filter limits to 5,000
- Corrected several issues with audio recordings 2025.10.8 10/20/2025 We’ve been listening to your feedback and worked hard to deliver improvements that make the app more reliable, responsive, and easier to use.

Key Updates:
* Expanded filtering: Increased unit filter limit from 500 to 1,000, giving you more control over your data.
* Fixed an issue where personnel logged into a unit were not always being displayed.

Dispatch:
* Resolved a dialog overlap when creating a self-initiated incident.
* “Create Incident” is now only available from the incident list.

Media:
* Fixed an issue where the app could crash before the camera fully loaded.
* Error messages during media attachment now display correctly in front of the progress screen.
* Addressed a problem where search results could clear unexpectedly, leaving only cases with attached media displayed.
* Case locations now wrap properly on the search screen and only show ellipses if still too long.
* Changes made now sync correctly to the media gallery and case search.
* Case searches no longer trigger unnecessary full media refreshes, reducing flicker and processing load. 2025.9.8 09/12/2025 This isn't just an update - it’s a whole new experience. We've re-engineered the entire experience to bring you a lightning-fast and more reliable version.

Key Enhancements:
* Blazing-fast performance: Every interaction is now quicker and smoother.
* Smarter filtering: Effortless data filtering with improved speed and usability.
* Upgraded maps: Faster navigation and pinpoint accuracy to help you find what you need.
* Streamlined media: Capture, upload, and sync media across devices with ease.
* Enhanced search: Locate records faster with more intelligent search capabilities.
* Accessibility & style: Enjoy a fresh light theme and dynamic font scaling for better readability. 2025.9.2 08/28/2025 Applied several back-end architecture optimizations and enhancements. 2023.12.0 01/10/2024 Applied several back-end architecture optimizations and enhancements. 2023.05.0 06/27/2023 Resolved an issue where if an incident with no address (or an invalid address) was updated to a valid address, the link did not become mappable without manually refreshing the Incident Details. It now auto-refreshes the address in this scenario. 2023.02.0 03/08/2023 Resolved an issue with Media Collection that when a user without Media Backup enabled used the function to upload to case, the app tried to move cloud media to the case that didn't exist.

Resolved an issue while using the Recover Media function in Agency Administration, whereas media was showing as recoverable after the retention period had elapsed.

Applied several back-end architecture optimizations, enhancements, and database upgrades. 2023.01.0 02/08/2023 Resolved an issue in which if there were multiple pages of records in the Unit Response History section of the Unit Details screen and you scrolled to the bottom of the list, then opened and closed one of the incidents, the list appeared but the screen would show the top of the list with no way to scroll down to the extra pages.

Resolved an issue that caused the app to stop working when an assigned call was closed when call details were being viewed by the user. 2022.11.0 01/10/2023 Resolved an issue in which the Unit Response History section of the Unit details page did not appear in the correct order in certain scenarios.

Resolved an issue in call filtering where what was supposed to be the first option (e.g. No Jurisdiction Assigned, No Beat Assigned, etc.) was sometimes not sorted correctly in the list.

The device activation screen was updated to reference Activation Key instead of Activation Code. 2022.10.0 11/15/2022 One new push notification was added to App Notifications. Once configured by an administrator in the Field Ops Agency Administration site, users can enable this notification by selecting the hamburger menu button > Settings > Notifications and enabling the toggle to the right of the text that reads Important Unit Status Update.

Resolved an issue with State/NCIC queries in which the barcode scanner was not parsing the Oklahoma Non-Driver Identification Card number into the License Number (OLN) field of the Driver License Query form.

Resolved an issue in which users were sometimes able to open an incident multiple times if they used a rapid tap gesture on the list item. 2022.09.0 10/19/2022 Resolved an issue in which when scrolling through calls for service in the Completed Calls page, the list did not refresh correctly to show all calls for service expected for the selected timeframe.

Resolved an issues on tablets in which selecting an incident caused the orange navigation button to briefly cover up the Statusing button while the incident was loading. 2022.08.0 08/30/2022 Resolved an issue in which the AVL icons on the Map page appeared behind map layer pins, street names, and landmarks, when applicable.

Resolved an issue in which changing focus to the Map page from the Calls detail or Units detail page showed the first map icon selected from the detail page even if it was not the last label you selected.

Updated push notifications for "High Priority Incident" to include location data of the incident when available. If CAD provides no location data, "No incident address available" appears instead.

Updated the customer service and support phone number on the Settings > Need Assistance? page to 833-278-7877. 2022.07.0 08/08/2022 *Resolved an issue in which the full list of recent calls for service did not appear in the Completed Calls results page.

*Resolved an issue for agencies using Multi-factor Authentication (MFA) which caused the application to stop during the sign in process.

*Enhanced the audio playback counter in Media Collection by splitting the duration counter into an elapsed time indicator and a total time indicator.

*Enhanced importing photos from your device when you use the Add Media > Import Photo option. Now if your Field Ops app does not have permissions to your camera roll, the following message appears, "Field Ops needs access to your photo library to import images for digital evidence collection." You can then select Settings to open your app permission settings, or select Cancel to dismiss. 2022.06.0 07/06/2022 Resolved an issue in which if you uploaded to Agency Administration a Keyhole Markup Language (KML) map layer file that contained a leading whitespace in the file's coordinates tags, then map layer pins failed to appear in the Field Ops app. This occurred even though you could select the layer in the Layers tray.

Applied several back-end architecture optimizations, enhancements, and database upgrades. 2022.05.0 06/27/2022 If location sharing is enabled for your device, you can now change the map to follow your location when not assigned to a call by selecting the gray bullseye on the map. The bullseye changes to an orange color for as long as the map follows your location. To change the map to stop following your location, select the orange bullseye.

You can now enter URLs and select text appearing as a hyperlink in the Dispatch > Calls tab > Narrative section that is prefixed with www., http://, or https://.

Agency administrators can now choose to share map layer files with other agencies when they upload the file.

When your agency administrators perform map layer updates to Field Ops, now GeoJSON and KML file types are validated for structure and data integrity.

Resolved an issue in which Field Ops was not updating calls for service and unit information for some customers.

Resolved an issue for tablet devices in which after selecting an incident and then a map layer marker on the Map pane, the map briefly zoomed to the map layer marker position and then fully zoomed out.

Resolved an issue in the Call History page in which the All Calls tab was not respecting the applied filters set in the Dispatch page.

Resolved an issue in which if calls were filtered by Responder Agency, then incident updates, creations, or closures would occasionally fail to update the list of calls correctly.

Resolved an issue in which the filter title heading in several child filter option pages did not match the text of the filter selected from the parent list of filters.

Resolved an issue on the Unit details page. The Incident Priority indicator appeared on all calls in the unit's Response History results instead of only on active calls. 1.8.2 05/31/2022 *You can now select one custom map layer to the Map page, such as a point layer for fire hydrants via a GeoJSON or KML file uploaded to WebAdmin.

*The Unit detail page now contains recent historical response history when you select the unit from an Incident page or the Units tab in the Dispatch page.

*Resolved an issue in the Apple iOS 15.4 version in which Field Ops could stop functioning after navigating back from the Records Search > Results or State/NCIC > Results pages.

*Resolved an issue in which if you signed out following a 30 minute Device Session Lock Timeout and successfully signed back in the PIN entry screen appeared.

*Resolved an issue in which the text of values selected from the State/NCIC, Record Search, and status drop-down fields appeared showing the end of the text when the length of the text exceeded the visible area.

*Resolved an issue in which you were sent back to the Media Library with no media items selected after you selected "Cancel" on a Media upload or deletion confirmation box. Now the user returns to the Media Library page with their previous media selections intact as was originally intended.

*Resolved an issue in which if a unit with no personnel assigned was selected from the Maps tab and the details banner that appeared was selected, then Field Ops stopped functioning. 1.8.1 04/11/2022 Resolved an issue in the Dispatch tab in which incidents in Waiting status were not shown when a Responding Agency filter was applied.

Applied several back-end architecture optimizations, enhancements, and database upgrades. 1.8.0 03/07/2022 Enabled users to receive an SMS text message containing an activation code for new or replaced devices from their agency administrator.
Resolved an issue in which using the Web Admin Portal to recover cloud media more than once to the same device failed.
Resolved an issue in the Upload App Data to Support feature that improves recovering cloud media. The feature now uploads only images, audio, and notes.
Applied several back-end architecture optimizations and enhancements. 1.7.9 02/08/2022 Enabled for all supported devices the enhancement that enables users to collapse and expand the Unit Status sections in the Units tab of the Dispatch page.
Resolved an issue in which disconnected devices would not try to auto-reconnect to the server. Now when the device disconnects, for example when changing from a Wi-Fi connection to a mobile data service connection or vice versa, the app attempts to reconnect automatically to the server.
Resolved an issue in which an audio recording was not created if the app was moved to the background or the screen was turned off during the recording process.
Applied several back-end architecture optimizations and enhancements. 1.7.8 01/10/2022 -Resolved an issue in iOS 15 that required you to manually disable and reenable Touch ID when Field Ops was installed and a fingerprint was added to Device Settings.

-Resolved an issue that prevented calls 12-24 hours old from showing in "All Calls" tab of Call History when you used the "Prior 24 Hours" filter option.

-Corrected the Update Status options to appear in the order defined by the CAD application.

-Added three new push notification options: "High priority call created," "Important status call created," and "Several units assigned to call."

-Applied several back-end architecture optimizations and enhancements. 1.7.7 12/06/2021 Hotfix to address the domain login issue for customers using Active Directory released in version 1.7.5
- iOS 15 formatting issues and performance improvements
- Fix to improve overall startup load time
- General improvements and enhancements 1.7.6 11/10/2021